At KPSAHS student expression of concerns and suggestions for change are welcomed. At any point during didactic or clinical training, the student may utilize the Concern Issue Report Form. All concerns will be investigated by the appropriate instructor, and the KPSAHS administration.
Concern/Issue Reporting Form
Students, clinical instructors, or anyone involved with KPSAHS can use the Concern Issue Report Form to report concerns to KPSAHS. All concerns will be investigated by the program director of the affected Education Program. All Concern/Issue forms will be addressed and maintained at the school.
It is the policy of KPSAHS to work with students in finding fair and equitable solutions to problems, including any student grievance, appeal, question, misunderstanding or discrimination. If a student encounters difficulty at KPSAHS or in a clinical facility, the student should follow the process below:
The student should first discuss their problem or question with their course instructor. Usually the course instructor will have direct knowledge about the subject and is best qualified to resolve the situation.
If the student and the course instructor are unable to find an immediate solution or answer, the student may then bring the matter to the attention of the program director. The student should feel free to discuss the matter fully.
If the student and the program director are unable to find an immediate solution or answer, the student may then file a formal appeal. At any point in this process, the student is not satisfied with this process they can refer to Due Process Section.
The student should first discuss his/her problem or question to their clinical instructor. Usually the clinical instructor will have direct knowledge about the subject and is best qualified to resolve the situation.
If the student and clinical instructor are unable to find an immediate solution or answer, the student may then bring the matter to the attention of the clinical coordinator. The student should feel free to discuss the matter fully.
If the student and clinical coordinator are unable to find an immediate solution or answer, the student should then discuss the situation with the appropriate program director, who will make the final determination in the situation.
If the student is dissatisfied with the process at any point, they can refer to due process.
The KPSAHS corrective disciplinary action plan is intended as a problem solving approach to address issues to correct individual performance and/or behavioral conduct both in the academic and clinical environments. The disciplinary process includes counseling, verbal warning, written letter of warning, suspension and dismissal. However, depending on the severity of the situation or violation, a student may be immediately dismissed from the program.
Advising is the first step to make the student aware he/she is not in compliance with school policies and/or procedures. It consists of a documented discussion with school staff and should make the student aware of school policies and expectations moving forward.
A verbal warning occurs when a student continues to violate a policy or procedure. A student who receives a verbal warning will meet with the person giving the warning and then problem-solve the issue, clarify the expectations, and agree upon a corrective action plan to include measurements of achievement and time line.
Written Letter of Warning
A written letter of warning is a serious formal disciplinary warning from the program director, who may consult with the faculty, clinical affiliate representative, and/or KPSAHS Administrator. A student is entitled to only one (1) written warning. A student will receive a written letter of warning if she/he has not addressed the issue/problem since the verbal warning and continues to fail to demonstrate correction or meet the performance or behavior standards.
The program director will again review the issue/problem with the student and write a corrective action plan, which includes expectations, measurements of achievement, and the time frame in which the student is expected to meet the performance or behavioral standards. The program director and student will discuss and agree to the corrective action plan and sign the agreement plan. If the action plan is not met, further disciplinary action will occur. Depending on the severity of the issue/problem, suspension or dismissal from the program may be warranted.
The program director or KPSAHS School Administrators will issue a student suspension when warranted. All facts are documented and included in the student’s academic record.
School administrators may suspend a student while an investigation is conducted of alleged inappropriate conduct. Misconduct includes but is not limited to:
violations of the American Registry of Radiologic Technologist’s Ethical Standards of the Practice of Radiography, The Society of Nuclear Medicine Code of Ethics, Society of Diagnostic Medical Sonography Code of Ethics
any violation of civil laws or regulations
non-compliance with clinical affiliate policies and procedures
non-compliance with Kaiser Permanente School of Allied Health Science policies and procedures
unprofessional conduct, i.e., harassment of any type, violence in the workplace
moral improprieties demonstrated during patient care activities
failure to preserve patient rights
dereliction of duty resulting in patient injury
any violation of civil law or Kaiser Permanente policies (i.e., HIPPA, breach of confidentiality)
cheating or plagiarizing
Dismissal from the program is final. Dismissed students will not be readmitted. The program director consults with the faculty, Kaiser Permanente Legal, and KPSAHS administrators, when a student dismissal is warranted.
Grounds for dismissal include but are not limited to the following actions:
failure to adhere to policies stated in the Academic Catalog
violation of civil law, code of ethics, and/or Kaiser Permanente, Medical Center, or KPSAHS policies specifically requiring mandatory dismissal
repeated incidents of infractions after a written letter of warning is issued
gross inconsistent behavior with the objectives of the Program and the expectations of an allied health care professional
cheating or plagiarizing
being under the influence of intoxicating drugs or liquor in the classroom or clinical site
failure to maintain a cumulative GPA of 2.0
dishonesty and practices of unethical behavior
competency examinations any time outside regular assigned clinical hours
being refused acceptance to any clinical affiliate-education site as a transfer student
breach of confidentiality
insubordination, failure to adhere to assigned schedules, failure to meet professional conduct expectations, and malpractice
All students are entitled to due process in matters regarding student discipline and performance evaluation. A process has been established to hear grievances of students who disagree with a decision by an administrator, educator or clinical coordinator or believe that the decision violates their rights as students at Kaiser Permanente School of Allied Health Sciences (KPSAHS). Stated timelines are consistently applied.
The appeal processes are described below.
Students are encouraged to seek a resolution by talking directly with the educator/clinical coordinator involved. Should the direct and informal dialogue yield unsatisfactory results, the student will have (3) customary working days to initiate the formal appeal process.
If the student is dissatisfied with the result of the informal process or chooses not to engage in the informal process, the student may initiate the formal appeal process. If a student chooses to pursue a formal appeal, the student must provide written notice to KPSAHS by completing a “Request for Due Process Appeal Form” form (published on kpsahs.org) and following the process outlined below:
Submit the form and any accompanying documentation to the program director. If the program director participated in the disciplinary decision that gave rise to the student’s appeal, then the student should submit the form and any accompanying documentation to the Dean of Academic Affairs.
The program director or Dean of Academic Affairs has three (3) customary working days to make a determination on the issue and respond to the student in writing. A request for appeal is granted when it is more likely than not that a procedural or substantive error occurred in the disciplinary decision that gave rise to the appeal. In addition to reviewing the student’s file, the materials accompanying the appeal and any other relevant documentation, the program director (or Dean of Academic Affairs, if applicable) reserves the right to interview the student, any KPSAHS faculty or staff member, or any other involved individual in order to gather relevant information.
If the student, after receiving the response from the program director (or Dean of Academic Affairs, if applicable), does not agree with the decision, s/he may appeal to the KPSAHS administration for review and resolution within three (3) customary working days. To initiate this final appeal, the student must complete an additional Due Process Appeal Form and submit the form, along with any relevant documentation, to the KPSAHS administration.
KPSAHS administration has five (5) customary working days to make a determination and respond to the student in writing. A request for appeal is granted when it is more likely than not that a procedural or substantive error occurred in the disciplinary decision that gave rise to the appeal or in the first level of appeal.
In addition to reviewing the student’s file, the materials relevant to the first appeal, the materials accompanying the request for the second appeal and any other relevant documentation, KPSAHS administration reserves the right to interview the student, any KPSAHS faculty or staff member, or any other involved individual in order to gather relevant information
The decision of KPSAHS administration is binding.
Any questions a student may have that have not been satisfactorily answered by the institution may be directed to the Bureau for Private Postsecondary Education at:
Bureau for Private Postsecondary Education
Physical address: 2535 Capitol Oaks Drive, Suite 400, Sacramento, California, 95833
Mailing address: P.O. Box 980818, West Sacramento, California 95798-0818
Phone Number: Toll Free (888) 370-7589 or (916) 431-6959
Fax: (916) 263-1897
To learn more about Grievances, Complaints, and Concerns, please read the Catalog.